Whitehouse Scientific Ltd is based in the UK.

Delivery timescales are subject to product and delivery slot availability.

Inco-terms: DAP.

Courier delivery times vary, as a guide:
Within the UK is normally next day (if order is placed before 11am).
Within Europe is 1-5 working days, depending on your location.
USA is usually 1-2 working days.
Rest of the World should allow up to 7 working days.

When you add products to your Shopping Basket, please select the appropriate delivery method depending on your location. You will always be able to see the shipping charge before submitting your order.

You will be provided with tracking information where possible. All deliveries must be signed for.

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PLEASE NOTE: USA, EU post Brexit, and the rest of the world

Import duties / taxes, and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.

If you choose to ship on your own courier but do not provide courier information we will attempt to contact you for these details. However, this will obviously cause a delay in our estimated shipping times.

Whilst every reasonable effort shall be made to keep to any delivery timescale, Whitehouse Scientific shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

‍Force Majeure
Whitehouse Scientific shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Whitehouse Scientific then you have 10 days to do so.  The returned goods must still be sealed in their cases and in a resalable state.  Unfortunately any boxes with broken seals cannot be accepted back as we cannot guarantee the contents of the bottles have not been tampered with and any change in distribution could be catastrophic. Individual bottles can also not be returned for the same reason. Any goods or accessories that accompanied the returned product must also come back to us.  Upon receipt and inspection, if there is any evidence of tampering we will unfortunately be unable to refund.

Please return to the following address:

Whitehouse Scientific Ltd
The Old Smithy
Whitchurch Road
Waverton
Chester
CH3 7PB
United Kingdom

This returns policy does not affect your legal rights.

Missing Items
Missing parts must be reported to us within 5 working days.  Unfortunately, we are unable to offer a refund or replacement items if we are informed after this time.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken.
You can cancel an order by email on orders@WhitehouseScientific.com or by telephoning us on 01244332626. 

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If an order is cancelled after the goods have been shipped, then unfortunately we are unable to refund any shipping costs incurred, but the cost of the goods can be refunded, if the products are returned to us in a sealed state as detailed above.

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Whitehouse Scientific Ltd does not accept responsibility for losses, financial of otherwise which may occur as a result of the interpretation or use of the information contained within certificates.

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